Refund & Returns Policy
At Organic Shrooms Canada,your satisfaction comes first. We proudly offer premium mushroom wellness products and exceptional customer service. Please read this Refund & Returns Policy before placing your order so you understand our return and refund process.
30-Day Return Policy
We accept eligible returns within 30 days of your delivery date. After 30 days, we can no longer offer a refund, exchange, or store credit.
Return Eligibility
To qualify for a return, your item must:
- Remain unused and unopened.
- Stay in the same condition as when you received it.
- Include the original packaging with all seals intact.
- Include proof of purchase, such as your order confirmation or receipt.
Additionally, we reserve the right to refuse returns that do not meet these requirements to protect product quality, customer safety, and hygiene standards.
Non-Returnable Items
For health, safety, and quality reasons, we cannot accept returns for:
- Opened mushroom products
- Opened gummies, chocolates, capsules, and edible products
- Used health and wellness supplements
- Gift cards
- Digital or downloadable products
- Clearance or final sale items
However, if your order arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product and its packaging
After we review your request, we will determine the appropriate solution, which may include a replacement, exchange, or refund.
Refund Process
Once we receive and inspect your returned item, we will email you with our decision.
If we approve your refund, we will send it to your original payment method. Depending on your financial institution, processing times may vary, and your refund may take several business days to appear in your account.
Late or Missing Refunds
If your refund has not arrived, please follow these steps:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for additional information.
If you still have not received your refund after completing these steps, please contact our support team for assistance.
Exchanges
We replace products only when they arrive damaged, defective, or incorrect.
Before sending any item back, please contact us first. We will provide return instructions and guide you through the exchange process.
Return Shipping
After we approve your return request, we will provide complete return instructions.
Unless we shipped the wrong item or your product arrived damaged or defective, you are responsible for return shipping costs. Furthermore, we do not refund the original shipping charges. If applicable, we may deduct approved return shipping costs from your refund where permitted by law.
For higher-value returns, we strongly recommend using a trackable shipping service and purchasing shipping insurance. Although we carefully monitor every return, we cannot guarantee receipt of packages that carriers fail to deliver.
Contact Us
If you have questions about this Refund & Returns Policy or need assistance with a return, our support team is happy to help.
Email: info@organicshroomscanada.com
Thank you for choosing Organic Shrooms Canada. We appreciate your trust and remain committed to providing premium products, reliable service, and a secure shopping experience every time you order.